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Frequently Asked Questions (FAQs)

How do I get an Averiware Free account for my business?
How long will my account be available?
What’s the catch?
How does Averiware Free make money?
What are the costs involved in Averiware Free?
Is there a limit on how many users my company can have?
How many users can access Averiware Free at the same time?
Is this a limited time offer?
Is this a "Free Trial" or limited time offer?
Are you going to sell my email information?
Are you guys nuts?
What is the technology behind Averiware?
How many users does Averiware support?
Will processing time slow if there are many users?
What types of help facilities do you provide?
How will you ensure the security of our database?
Will the data get saved if the connection times out in the middle of a transaction?
Can Averiware be customized?
Does Averiware provide any Supply Chain Management or Customer Relationship Management facility?
Does the use of Averiware require a leased line?
How much time do you require to implement Averiware?

How do I get an Averiware Free account for my business?

Just sign up for a Averiware Free and agree to the terms and conditions and you will be emailed a user name and password. Complete instructions will be available when you sign up.
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How long will my account be available?

You will have access to your account as long as use is an active user of Averiware Free.
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What’s the catch? 

Averiware Free is available to companies and non-profit organizations that would like to use the Averiware Free business application. We require each company and user to fill out a monthly questioner to give us feed back on our product in addition to let us know what your future spending plans maybe. This should take about 5 minutes. We also require companies that set up accounts to actually use the system. If we find that Averiware is not being used and has no transactions for a period of 30 day the account will become inactive.
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How does Averiware Free make money? 

Averiware Free is supported by adverting revenue. In addition to this we do charge users if they require our help on the following areas, email support training or if they exceed the storage limits. We do hope some of our customer will grow and move to our advertisement free version call Averiware.
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What are the costs involved in Averiware Free? 

If your company requires help such as email support it is $10 per incident. Phone support and training is $55 per hour, additional storage is billed at $25 per month for 100 MB. However if you do not load documents and images on the web storefront this should be enough data space for most companies for a few years.
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Is there a limit on how many users my company can have?  

Yes, you are limited to 4 free users per company.
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How many users can access Averiware Free at the same time?  

Averiware Free is a very scalable application and can support all your company’s users concurrently.
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Is this a  limited time offer?  

No, you can use Averiware Free for as long as you like, however since this is a beta release and we do not really know if a advertisement supported business application such as Averiware Free is viable. In case we decide to no longer offer Averiware Free all existing users will be given 18 months of free services on Averiware.
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Is this a "Free Trial" or limited time offer? 

No, we intend on offering this service on a continual basis. You can use Averiware Free for as long as you like, however since this is a beta release and we do not really know if a advertisement supported business application such as Averiware Free is viable we may move you to Averiware. In case we decide to no longer offer Averiware Free all existing users will be given 18 months of free services on Averiware.
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Are you going to sell my email information? 

No. We will send you an occasional email with information about the web site, the services being offered and changes that are made to the site. We also require a small survey to be filled out each month for each user. This is a short questioner that should take less than 5 minutes to fill out.
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Are you guys nuts?  

Some of us are however we now have medication J . We Actually wanted to see if a free business application would be viable. We know we build a great on-demand application and we believe most business would benefit greatly by using our application, however we are very bad sales people so we thought we see if this would work….So tell a friend if you like it!
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What is the technology behind Averiware?

Averiware is built around a server-centric architecture in which the application logic executes on servers instead of on desktop clients. This makes any system that supports Internet Explorer 5.0 or Netscape Navigator 4.5 Averiware-enabled. Averiware is written in Java and uses servlet technology to push secure HTML to your web browser.
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How many users does Averiware support?

Averiware places no restrictions on the number of users a company can authorize .
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Will processing time slow if there are many users?

Averiware's scalable architecture is designed to support large numbers of simultaneous users, so processing time remains consistently fast. In addition, Averiware's servers are connected to the Internet via high-speed communications lines, further improving system response times .
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What types of help facilities do you provide?

In addition to the context-sensitive help built into the application, we offer online support, online user-manuals and implementation manuals. We also have chat rooms for online interaction as well as optional training courses that can be offered in your facilities .
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How will you ensure the security of our database?

Averiware's database servers are not available to the Internet directly, but can be accessed only through our application server. The application server has two levels of security: First, the data is encrypted using secure socket layers (SSL), and second, all users have a username and password which the database requires .
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Will the data get saved if the connection times out in the middle of a transaction?

If the transaction has already been submitted then the data will be saved. Otherwise, one has to stay online to save the data .
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Can Averiware be customized?

Averiware is an extremely flexible application, and our customers have found that most of their business processes can be accommodated by Averiware without modification. Averiware's report writer is a customer-level tool designed to display information contained in Averiware in a variety of ways, as well as filter the information and perform various logical and arithmetic operations.
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Does Averiware provide any Supply Chain Management or Customer Relationship Management facility?

Yes, Averiware has both CRM and SCM functionality. Averiware can interface and share information with other systems.
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Does the use of Averiware require a leased line?

No. Because Averiware is pushing secured HTML, the bandwidth requirements are minimal. However, A DSL line is highly recommended as the connection is always on and it can support more users .
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How much time do you require to implement Averiware?

Averiware can be in production in a matter of weeks .

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