Sales Force Automation (SFA)

Boost profitability and improve the quality of customer interaction by giving your sales force the tools they need to be more productive. Fully integrated with our other modules, the Sales Force Automation module puts opportunity, customer, order, and inventory information at your sales people's fingertips. With automated order management, your sales force will be able to process orders more quickly and accurately and make more sales calls per day - increasing revenues, reducing operational costs, and improving responsiveness to customers.

Features:

• Opportunity management
• Forecast and Sales Plan
• Account and contact management with seamless integration with Customer Care
• Integrated calendar and scheduler
• Mass e-mail and fax capability for campaigns and promotions
• Competitor tracking
• Customized pricing and promotions management
• Mobile handheld device order processing with bar code scanning and remote printing
• Single point customer set-up
• Multiple price list capability
• One click conversion from price lists and quotes to sales orders
• Comprehensive sales commission calculation
• Sales and Gross Margin analysis with drill down capability to individual transactions